Frequently Asked Questions
Everything you need to know about your new flooring journey.
How do I choose the right rug size for my room?
We recommend measuring your seating area and ensuring the rug is large enough for at least the front legs of your furniture to rest upon. For dining rooms, ensure the rug extends 24-30 inches beyond the table edge.
What are your shipping rates and delivery times?
We offer free standard shipping on all orders over $150. Delivery typically takes 5-7 business days depending on your location. Expedited shipping options are available at checkout.
Can I return a carpet if it doesn't match my decor?
Yes, we offer a 30-day return policy. Items must be in their original, unused condition. Please note that custom-cut carpets and clearance items are final sale.
How should I clean and maintain my new rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. We suggest professional cleaning every 12-18 months to maintain fiber integrity.
Do you offer professional installation services?
Yes, Carpet Centre provides professional installation for wall-to-wall carpeting in select metropolitan areas. You can book an installation consultation through our 'Services' page.
Are your products eco-friendly and sustainable?
We carry a wide range of sustainable options, including rugs made from recycled PET bottles, organic wool, and natural jute. Look for the 'Eco-Choice' badge on our product listings.